General Terms and Conditions
Products
When you purchase a lifting sling,cargo ratchet strap,tow strap,recovery ratchet strap or any other product from www.slingsandstraps.com be assured that we have sourced the best materials in bringing you a high quality product. We source products from across the globe in order to fulfil this commitment to quality, service and price.
Our commitment
We will in almost all circumstances fulfil all orders within 24hours of receiving an order. We have a company target of 99% fulfilment in this area.
Contract
When you buy our goods and services on the internet, you are entering a legally binding contract
Confirmation of order
Your order will be confirmed by email normally within 1 hours, but not longer than 24 hours, of receipt of your order over the internet.
Cancellation of order prior to despatch
You have the right to cancel an order within 24 hours of placing it. This can be done by email, telephone or fax and will be acknowledged by our customer service team.
Order Cancellation following delivery
If you wish to cancel an order for any item you are very welcome to return them to us within 7 working days from the day after the day that you receive the goods. Items will only be accepted if they are a) unused and b) in the same good condition that they were delivered in. You will be liable for the return costs of delivery and a full refund for the goods will be made to you within 30 days of cancellation.
Complaints Procedure
Any query or complaint will be dealt with immediately. It will be acknowledged within 24hours and resolved within this time frame whenever possible, but not longer than 2 working days. Please email our customer service department at sales@damarwebbingproducts.com with details and a contact telephone number.
Delivery
We send our orders out in good faith with a reputable third party carrier on an overnight delivery service to be with you with 24 hours. We work closely with the carrier to ensure orders are delivered on time, however we cannot be held responsible for unforeseen delays encountered by the carrier - see below.
Force Majeure
No liability will be accepted by Damar Webbing Products Ltd for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.
Payment & Receipts
Please refer to Payment Options for detailed payment information.
Value Added Tax
Where relevant, VAT is included in the price of the goods. Damar Webbing Products Ltd’s VAT number is 780171928.
Our rights
We reserve the right to change, modify, substitute or remove without notice any information on this website. Prices, goods and availability of products are subject to change at any time. Damar Webbing Products Ltd also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, all at any time without notice.
Applicable Law
These conditions shall be construed according to and governed by UK Laws. None of our Terms and Conditions affect your statutory rights as a consumer.